Skip to main contentAnalyze business trends and performance metrics to identify risks, opportunities, and action plansDrive disciplined decision-making across all aspects of the business including sales, labor, inventory, and expenses to increase store productivity and achieve EBITDA goalPartner closely with Finance to lead budgeting, forecasting, and cost management initiativesStrategic PlanningTranslate company priorities into a clear and actionable regional strategyIdentify opportunities to optimize market performance, expand presence, and strengthen client developmentMonitor competitive landscape and bring forward insights to inform leadership decisionsSupport new store openings and ensure long-term performance and market relevanceTalent Leadership and DevelopmentLead, coach, and develop a team of Area Managers across the regionHold leaders accountable for performance, ensuring consistent delivery against business objectivesBuild a strong succession pipeline and develop future leaders within the organizationPartner with Human Resources on talent strategy, organizational effectiveness, and employee relationsClient ExperienceChampion a consistent and elevated client experience across all locationsDrive clienteling strategies and CRM utilization to strengthen client loyaltyEnsure all boutiques uphold brand standards in service, storytelling, and visual presentationAct as a brand ambassador within the regionOperations and Visual MerchandisingEnsure operational standards and brand guidelines are consistently upheld across all storesPartner with Operations and Supply Chain to optimize inventory flow and in-store efficiencyIdentify and implement process improvements to support scalability and performanceMaintain strong visual merchandising standards aligned with brand expectationsAnalyze and ensure visual merchandising productivity in each locationCompliance and Policy AdherenceEnsure all locations operate in alignment with company policies, labor laws, and safety standardsPartner with Human Resources on employee relations, performance management, and documentationEnsure timely and accurate execution of all operational and compliance requirementsStrategic and Cross-Functional LeadershipAct as a key partner to executive leadership in shaping regional priorities and business strategyCollaborate locally and globally with Finance, Marketing, Sales Excellence, Training, and Operations to support business objectivesProvide insights and feedback from the field to inform corporate initiatives and decision-makingServe as a critical link between corporate teams and the field, ensuring clarity and executionQualifications and Skills8-10 years of relevant multi-unit retail leadership experience with oversight of large and complex store networks . Experience in a luxury or premium retail environment preferred .Proven ability to lead leaders and drive performance across geographically dispersed teamsStrong business acumen with demonstrated exAdditional Information
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
About Diptyque
Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.
Position Overview
The Senior Director, Retail East Coast is responsible for shaping and driving the commercial performance of Diptyque's retail network across the Eastern & Central United States and Canada. This role oversees a complex, multi-market portfolio and is accountable for delivering sustained business growth while preserving the brand's elevated positioning. This role reports directly into the SVP, Sales - Americas.
As a key member of the retail leadership team, this role operates with full ownership of business outcomes, setting regional strategy, driving execution through a team of Area leaders and Store Director of our Madison Maison , and influencing cross-functional decision-making. The Senior Director ensures strong alignment between brand vision and in-store experience, while maintaining a sharp focus on profitability, operational discipline, and talent development.
This NYC-based role requires a highly visible leader who can balance strategic thinking with hands-on execution and lead through influence across all levels of the organization.
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Diptyqueparis · - New York