Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)
Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.
Transactional support including but not limited to:
Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
Follow up: tracking information, order status, return labels
Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
Ability to multi-task-juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
Exceptional relationship-building skills both internally and externally
Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes
Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
At least 3 years' experience in a client-facing role with a similar function
Bachelor's degree from accredited college or university preferred or a combination of education and relevant experience.
Requirements
1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience
Flexible availability to cover calls over multiple time zones within the US
Bilingual Spanish
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedulePerformance bonus
Additional Information
As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams. We offer interactive training, mentorship from tenured Regional Account Managers, and hands-on experience supporting Field Sales Operations. You will develop valuable analytical and problem-solving skills, SME-level system navigation, and an understanding of Customer Operations within the Medical Device industry. We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.
Abbvie · Austin, TX