Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software
Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
Knowledge Amplification
Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights
Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team
Requirements
Minimum of High School Diploma or GED
2+ years of experience working in help desk with Software as a Service
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Target Base Salary Range: $60,000 - $70,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Applications for this position will be reviewed from June 1st 2026 - June 30th 2026
#LI-DB1
Basic Requirements
High School Diploma or GED
2+ years of customer service or technical support experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To re
Benefits
Health insuranceDental insuranceVision insurance401(k)Equity / stock optionsPerformance bonusParental leave
Additional Information
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The CommandCentral Customer Support Team is dedicated to "Solving for safer" by ensuring our technology stands resiliently behind those who protect our communities. In the moments that matter, our mission-critical platform delivers clarity and stability to first responders. We operate as a highly collaborative unit, recognizing that every system optimization we perform directly impacts human safety and operational confidence.
Job Description
We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions.
Motorola · Westminster, CO