Epicorsoftware · Monterrey, MexicoPrepare for this interview
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Duties & Responsibilities Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable. Provides product renewal date and pricing details to the customer in advance to ensure timely renewal. Works within an established customer and territory. Identifies lead generation opportunities to expand territory and drive upsells. Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system. Provides accurate monthly/quarterly sales forecasts. Builds and maintains a positive relationship with customers. Works with other teams such as Sales Operations to ensure customer requirements are met. Knowledge, Skills & Abilities Ability to work in a fast paced environment Knowledge of Microsoft Excel and Outlook Knowledge of a CRM system Ability to learn and apply strong product knowledge Ability to effectively communicate both verbally and in writing Organizational and time management skills Ability to build strong customer relationships and delivering a best-in-class customer experience
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