Concierge Associate

Benefits

Additional Information

People Management Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to guest's queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost effective use of the resources. Operational Management Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides. Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Ensure to handle the luggage in a courteous and efficient manner. Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times. Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Possess knowledge of the Fire and Emergency procedures of the hotel. Responsible and accountable for the loading and unloading of guest luggage from guest cars. Accept and monitor luggage for safekeeping or storage in the office according to established procedures. Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner. Ensure to convey a sense of the guest's importance and project a professional environment which reflects hotel's commitment to customer service. Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

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