Customer Success and Renewals Manager
External
Ericsson · USFull-timeOn-siteToday
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About the role
Lead a Customer Success and Renewals organization for strategic enterprise accounts. Manage and coach CSMs and renewals team, run QBRs, enforce engagement standards, drive retention and expansion, partner with Sales, track NRR/GRR metrics, and roll out CS tooling (e.g., ChurnZero).
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Company Intel
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