Talent Acquisition Specialist - Refund Operations

Benefits

Additional Information

What you will do. A glimpse in your role: We are currently seeking a Talent Acquisition Specialist to support our growing operations in Japan, with a focus on recruitment for our Refund Operations business. This role is responsible for sourcing and hiring talent across Japan, managing the entire candidate journey from sourcing to verbal offer. Reporting to the Group Talent Acquisition & Retention Partner, the successful candidate will take ownership of the full recruitment lifecycle: sourcing active and passive candidates, headhunting, screening, scheduling interviews, and ensuring a seamless recruitment process for Refund Operators in Japan. The position operates within a dynamic, fast-paced environment, requiring agility and responsiveness in managing multiple recruitment processes at once, often involving diverse contract types such as part-time or fixed-term roles. Your responsibilities include: Manage the full recruitment lifecycle: source, screen, interview, and support hiring decisions Ensure a positive and professional experience for all candidates throughout the hiring process Serve as a point of contact for candidate inquiries Handle recruitment-related administrative tasks, including job postings and interview scheduling Maintain accurate recruitment records in the HR database Liaise with external recruitment agencies when needed Manage postings and activity across job boards Provide regular recruitment status reports and analytics Collaborate closely with the Global Talent Acquisition team, as well as regional/local HR teams and key business stakeholders Additional responsibilities include stakeholder management, recruitment reporting and support for employer branding initiatives. Ultimately, this role will oversee the governance of the recruitment process for Refund Operators in Japan. Every action has an impact. You will make a difference here if you have: Strong understanding of delivering excellent candidate and stakeholder experience Strong organizational and time management skills High attention to detail and strong analytical mindset Proactive problem-solving ability with a hands-on approach Capable of balancing multiple priorities and working independently or in a team Flexible and adaptable to changing business needs Strong relationship-building skills with both internal stakeholders and external partners Key competencies to empower your journey. You'll drive towards success if you have: A diploma or degree in Human Resources, Business Administration, or a related field is preferred Native-level proficiency in Japanese and fluency in English, both written and spoken Proven experience in end-to-end recruitment, ideally in the service or retail sector Experience recruiting both full-time and part-time roles, particularly in customer service environments Experience using HRIS and ATS platforms; Workday experience is a plus Proficient in Microsoft Office, particularly Excel (including pivot tables) and PowerPoint Familiarity with professional and social media platforms (LinkedIn, Glassdoor, etc.) Previous involvement in recruitment projects is highly desirable Together, we go further: At Global Blue, we believe that great work happens when talented people come together in a supportive and inspiring environment. Here's what you can look forward to: A 1-year fixed-term contract with the possibility of renewal, based on performance and business needs. A role in a fast-growing, international company. Opportunities for professional development and career growth. A truly multi-cultural workplace , collaborating with colleagues from around the world. Inspiring team members and a dynamic, forward-thinking culture. A range of employee benefits , including: employee referral program, team-building activities & events, annual Christmas Party and more. At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. Feels like you? Explore further! Let's write the future together: apply now. Follow us on Social Media! Global Blue