Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences
The skills you'll need
To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You'll also need:
Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
Hours
35
Job Posting Closing Date:
06/06/2026
Ways of Working:Hybrid
Additional Information
Join us as a Customer Service & Operations Officer
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You'll be actively participating in initiatives to improve customer service, processes and procedures
You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
This is a hybrid role with an expectation for you to go into the Bristol office a minimum of 2 days per week to connect with your team , with an additional requirement to complete 2 weeks of on-site training at the start of your employment
This role is being offered for six months and ends on the 31st December 2026
This job does not meet Skilled Worker visa sponsorship requirements
Royal Bank Of Scotland · Bristol, UK