Customer Engineer

Requirements

• Grade 12 or NQF 4 Equivalent
• National Diploma in Electrical Engineering
• Comptia A+ Certification is advantageous
• Minimum Experience
• Prior technical experience in the ATM/ related field is essential 3-5 years.
• Computer Literate
• Proficient in English
• Valid South African Driving License (Code B/8)
• Personal Characteristics
• Communication Skills
• Self- Driven and Disciplined
• Customer Focused and Team Player
• #LI-GA1
• Offers of employment are conditional upon passage of screening criteria applicable to the job.
• EEO Statement
• Statement to Third Party Agencies

Benefits

Additional Information

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Location: Bloemfontein, South Africa; Field Position Summary & Key Areas of Responsibility - Installs, repairs and maintains hardware of ATM's and related devices. - Produces and maintains equipment performance/activity reports and installs modifications. - Provides multi-vendor maintenance. - Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues. - Diagnose problems - based on the information provided in assigned call as well as working with the customer to determine all issues at the site. - Responsible for ownership of customer issues until resolution according to SLA agreements. - Daily process the movement of stock and nature of the callout details on the mobile app. - Communicate status updates with your electronic call notes throughout the day. - Deal with customers and third-party service providers telephonically and in-person. - Travel within South Africa to perform ATM's and related devices servicing, installations and repairs. - Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required. Technical Application - Applies working knowledge of assigned product line(s) - Applies policies, procedures and basic diagnostic techniques - Develops sales and lead generation skills - Trouble shoots more advanced modules - Conflict resolution and Escalation procedures - Complete NCR specific Certification based on business/district needs and assigned areas - Complete business/district specific training (i.e. T&T training) as prescribed by manager

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ncratleos? Share your experience