Build and maintain strong relationships with assigned customers
Drive customer adoption and usage of Infobip products and solutions
Understand customer business goals and provide strategic recommendations
Manage customer onboarding, account setup, and platform maintenance
Monitor customer health metrics and proactively identify risks
Coordinate with Sales, Support, Solution Engineering, Product, and Operations teams
Support upsell and cross-sell opportunities within existing accounts
Conduct regular business reviews, product demos, and training sessions
Handle customer escalations and ensure timely issue resolution
Maintain accurate account information and activity updates in CRM systems
Analyze traffic, usage, and performance data to improve customer outcomes
Ensure customer retention, renewal, and satisfaction KPIs are achieved
Build and maintain strong relationships with assigned customers
Drive customer adoption and usage of Infobip products and solutions
Understand customer business goals and provide strategic recommendations
Manage customer onboarding, account setup, and platform maintenance
Monitor customer health metrics and proactively identify risks
Coordinate with Sales, Support, Solution Engineering, Product, and Operations teams
Support upsell and cross-sell opportunities within existing accounts
Conduct regular business reviews, product demos, and training sessions
Handle customer escalations and ensure timely issue resolution
Maintain accurate account information and activity updates in CRM systems
Analyze traffic, usage, and performance data to improve customer outcomes
Ensure customer retention, renewal, and satisfaction KPIs are achieved
Requirements
Bachelor's degree in Business, IT, Telecommunications, Computer Science, or related field
3-5 years of experience in Customer Success, Account Management, SaaS, CPaaS, Telecom, or B2B technology industries
Strong customer-facing and stakeholder management skills
Experience managing enterprise or mid-market clients
Good understanding of SaaS solutions and customer lifecycle management
Strong analytical, communication, and problem-solving skills
Ability to manage multiple stakeholders and cross-functional coordination
Experience with CRM tools such as Salesforce is preferred
Fluent English communication skills required; additional languages are a plus
Why you'll love it here
Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career gl
Benefits
Health insuranceRemote work optionsFlexible scheduleEquity / stock optionsPerformance bonus
Additional Information
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let's build what's next, together.
Infobip · Seoul (south Korea)