Excellent verbal and written English language skills. The candidate must possess good comprehension and fluency in the language.
Experience in troubleshooting web analytics tools like Google Analytics and tag management tools like Google Tag Manager with in-depth knowledge of its concept and features.
Ability to read and understand Basic Javascript, Browser logs (Google Chrome Developer Logs), and basic HTML. Ability to read, write and understand SQL related queries is a plus.
Strong reasoning and logical thinking skills: Ability to analyze customer issues along with his/ her account information to narrow down the funnel and identify possible root causes of issues
Google Skillshop certifications
Google Ads Measurement - Skillshop
Google Analytics - Skillshop
Digital Marketing Fundamentals - Skillshop
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverageWe support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimumsEmployees who work onsite can enjoy free meals and snacks, and fun onsite experiencesInformation collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy .To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.Health insuranceDental insuranceVision insurance
Additional Information
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Digital Media Senior Associate Measurement and Attributions you will work on Google products like Google Analytics and Google Tag Manager to provide support to external customers, internal teams and Account Managers through chat, email and phone regarding data analysis or cross-functional product related issues.
Position Responsibilities
Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer issues
Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.
Readily contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Proactively develop innovative ideas to drive process, product and support improvements. Collaborate with Specialists and Product team members on new feature development.
Google Operations Center · Philippines