Collaborative team player who listens actively and understands customer needs
Proactive in engaging customers and driving outcomes
Able to guide and educate customers without over-directing solutions
Strong presentation, verbal, and written communication skills
Skilled at independent problem solving and troubleshooting
Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You'll Experience
Team. A culture where people show up for each other and do the right thing
Reach. A truly global team solving complex, meaningful problems
Opportunity. Real growth opportunities, not just talk about them
Technology. Work at the intersection of legal expertise and cutting-edge AI
Impact. The chance to make an impact at scale, not just contribute
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Additional Information
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don't just build software, we transform how the world's top law firms operate. Every day, we Raise The Bar™️ for what's possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you're energized by scale, real impact, and meaningful challenges, you'll feel right at home here.
Where You'll Work
Your hybrid employment is designated as "Modified." While your primary work location will be your registered home address, you are required to be available for in-person attendance at strategic meetings, client visits, conferences, and team events for a minimum of 6 days per month. Travel expenses associated with these requirements will be reimbursed in accordance with company policy.
Why this Role Matters
This role drives customer growth and retention by ensuring small and mid-sized law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end-user engagement, and translate data into insights that improve outcomes. Through strong cross-functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long-term loyalty.
What You'll Deliver
Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value
Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention
Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges
Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning
Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals
Collaborate cross-functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories
Litera · United Kingdom