Membership Manager Los Cabos

Responsibilities

• Adhere to Mystery Shopper guidelines and all service standards.
• Attend work as scheduled, maintaining a professional appearance in accordance with management dress code standards.
• Maintain professional relationships with all colleagues, members, guests, and visitors.
• Demonstrate a positive, service-oriented attitude towards guests, visitors, and members, responding proactively to their needs and ensuring timely resolution of any issues.
• Communicate effectively with other departments regarding daily activities and operational matters.
• Maintain a safe, clean, organized, and fully stocked work environment.
• Implement, monitor, comply with, and enforce all company policies, procedures, and standards, as well as applicable local, state, and federal regulations.
• Oversee the daily management of the Membership Administration team. Act as a liaison when necessary to resolve issues relating to membership cards, payments, applicant documentation, or administrative matters.
• Closely monitor member resignations and cancellations, recording reasons and personally contacting members when appropriate. Ensure valued members leaving for financial reasons are offered the opportunity to place their membership on hold whenever possible.
• Maintain a consistent presence within the House, serving as the "face" of the House for members. Whenever possible, personally meet all new members, explain the role of the Membership team, and encourage ongoing communication and engagement.
• Work closely with members to ensure they understand and adhere to House rules, particularly those relating to drug use within the House. Where necessary, issue warnings and, in more serious cases, suspensions or membership terminations for major violations or disrespectful behaviour towards staff.
• Promote membership directly to suitable prospective members through House tours and curated guest-list access, providing opportunities to experience the House and community.
• Attend events, parties, launches, and social gatherings within the local creative and club scenes, developing relationships, building networks, and promoting the House, its facilities, and membership opportunities.
• Facilitate access for visiting VIPs, public figures, and celebrities, as well as a limited number of invited guests, ensuring they receive exceptional service and enjoy their experience as guests of the House.
• Play a key role in creating and managing guest lists for major events both on and off property, ensuring appropriate access for members, VIPs, and invited guests.
• Train management and operational teams on identifying and generating potential membership candidates, as well as sourcing prospective Membership Committee members. Ensure all recommendations are properly reviewed through the committee process.
• Perform any other duties assigned by the Supervisor, Head of Department, or Manager.
• The responsibilities listed above are illustrative and not intended to be exhaustive.
• Experience & Requirements
• 4+ years of relevant experience with a proven track record of leading a professional, efficient, high-quality, service-driven operation.
• Minimum of 2 years of management experience.
• Extensive local knowledge of the city. Strong understanding of the local cultural

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