Maintain accurate documentation and audit ready records in a HIPAA regulated environment.
Data & Reporting Support
Compile and validate pharmacy claims reporting and performance metrics.
Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders.
Translate technical and operational data into clear client ready materials.
Escalate complex clinical, financial, or specialty related questions to appropriate subject matter experts.
Cross Functional Coordination
Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery.
Ensure readiness for renewals and plan changes by coordinating timelines and internal dependencies.
Identify operational inefficiencies and recommend process improvements that enhance accuracy and client experience.
Required
Bachelor's degree in business, healthcare, or related field, or equivalent experience.
3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience.
Experience supporting employer clients in an account management or implementation capacity.
Working knowledge of PBM operations including claims adjudication, eligibility, billing, reporting, and plan design fundamentals.
Familiarity with rebate structures, specialty medications, and employer pharmacy cost drivers, with ability to escalate complex strategic or clinical questions.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
High attention to detail and commitment to accuracy.
Excellent written and verbal communication skills with ability to translate technical information into clear client updates.
Comfort working in a compliance sensitive, HIPAA regulated environment.
Proficiency in Microsoft Office and CRM or project management systems.
Experience using AI or automation tools to improve reporting accuracy and workflow efficiency.
Experience in a transparent or pass through PBM model.
Exposure to renewal preparation and performance guarantee tracking.
What we have to offer
The opportunity to grow alongside an early-stage company shaking up a big, old-fashioned industry
Flexible time off, including 12 paid holidays
401k match plus 100% employer paid medical, dental, and vision premiums
Company contribution to Health Savings Account
Stock options
Prescryptive is committed to fair pay practices. The projected annual salary for this position is $80k - $115k. When preparing an offer, we consider the candidates resume, experience, interview feedback, internal equity, and location.
Prescryptive is an Equal Opportunity Employer. Prescryptive does not discriminate on the basis of race, religion, color, sex, g
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible scheduleEquity / stock options
Additional Information
Who is Prescryptive?
Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive's secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com.
About this role
We are seeking a Customer Success Account Manager to support the operational management and execution of assigned employer accounts. This role partners closely with a senior Customer Success leader to ensure accurate delivery, strong client experience, and disciplined follow through across implementations, reporting, renewals, and ongoing account needs.
This position is execution focused. The Account Manager translates defined account strategies into coordinated action plans, manages day-to-day client requests, prepares reporting and business review materials, and ensures contract requirements are delivered with precision and timeliness. The successful candidate is organized, detail oriented, comfortable in a compliance sensitive environment, and capable of managing multiple moving pieces simultaneously.
For smaller or less complex accounts, this role may take the lead in client meetings and renewal preparation.
Prescryptive · Remote