Airport Customer Service Agent - Denver International Airport
External
Denver · Denver International AirportFull-timeOn-siteToday
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Responsibilities
- In addition, you will have the opportunity to do the following:
- Support a variety of airport and employee related events, including meeting and greeting guests, providing directional information, etc.
- Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
- Staff Information Booths on the concourses to provide general wayfinding, restaurant, and retail recommendations
- Staff International Arrivals providing queue line management and maintaining passenger safety and operational efficiency in the Federal Inspection Services facility
- Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority
- Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes
- Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about DEN by attending training, airport briefings and meetings with managers, supervisors, and stakeholders.
- Complete various facility checks to ensure DEN is providing a positive customer experience. Use various technology platforms to capture observations, issues, etc.
- With training, provide support to other areas within the customer service department as needed, including, meet & assist services, and the Customer Relations Center.
Requirements
- Our ideal candidate has some or all the following experience, skills, and characteristics:
- In addition, we are looking for candidates with some or all the following skills and experience:
- Five (5) years customer service experience working in an airline, airport, service, hotel or hospitality industry
- Professional level experience in using Microsoft Outlook or
Benefits
The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly pay for this position is $ 2 7.00 to $ 31. 00 an hour . We also offer generous benefits for full-time employees which include but is not limited to:Medical Plans, Dental, Vision Insurance - eligible within 1 month of your start datePension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement PlanPTO (over 3 weeks in your first year) and 12 paid holidaysSTD, LTD, HSA, FSA, Life InsuranceCARE Bank, Family Leave BenefitsEmployee Assistance Program, Employee Volunteer ProgramEcoPass (unlimited free RTD bus/train rides)Learning and Development Opportunities; Courses and Career Development ResourcesAnd so much more!!!Location and ScheduleThis position will report in person to Denver International Airport. Employee parking will be provided.Shifts can range anywhere fr om the time of 6:00am - 9:00pm MST and can include nights, holidays, and weekends. Schedule flexibility needed .Position participates in a seniority-based shift bid.If weather conditions warrant or an emergency crisis occurs, employees can be required to work extended hours or shifts. Availability to extend and change shifts with short notice needed.All scheduling is subject to adjustment and is based on operational needs .Dental insuranceVision insurancePaid time offFlexible schedule
Additional Information
About Our Job Denver International Airport is hiring an Airport Customer Service Agent to join our team and serve as a Brand Ambassador for DEN! With competitive pay, great benefits , and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise . Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver .
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