Field & Workshop Service Technician

Responsibilities

• Carry out high-quality repairs, refurbishments, conversions and commissioning of Miele appliances in the workshop and on customer premises
• Diagnose faults and provide accurate repair quotations, including for insurance and viability assessments
• Manage customer interactions professionally, including handling and resolving complaints within company guidelines
• Maintain accurate documentation, service invoices and banking in line with service policies and procedures
• Control and manage allocated stock, parts and company equipment, including service vans where applicable
• Escalate technical or customer issues appropriately and provide support to field technicians and service agents
• Adhere to all health, safety, quality, environmental and Chain of Responsibility requirements at all times

Requirements

• Relevant state-based electrical (and/or gas) trade certification and qualifications
• Strong electrical trades experience, ideally within appliance servicing or a related technical field
• Excellent problem-solving skills with a strong attention to detail and quality outcomes
• Strong customer service mindset with clear written and verbal communication skills
• Ability to manage time effectively, prioritise work and work autonomously

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Company Intel

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