Field & Workshop Service Technician
ExternalFull-timeOn-siteToday
Documentation
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Carry out high-quality repairs, refurbishments, conversions and commissioning of Miele appliances in the workshop and on customer premises
- Diagnose faults and provide accurate repair quotations, including for insurance and viability assessments
- Manage customer interactions professionally, including handling and resolving complaints within company guidelines
- Maintain accurate documentation, service invoices and banking in line with service policies and procedures
- Control and manage allocated stock, parts and company equipment, including service vans where applicable
- Escalate technical or customer issues appropriately and provide support to field technicians and service agents
- Adhere to all health, safety, quality, environmental and Chain of Responsibility requirements at all times
Requirements
- Relevant state-based electrical (and/or gas) trade certification and qualifications
- Strong electrical trades experience, ideally within appliance servicing or a related technical field
- Excellent problem-solving skills with a strong attention to detail and quality outcomes
- Strong customer service mindset with clear written and verbal communication skills
- Ability to manage time effectively, prioritise work and work autonomously
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at miele? Share your experience