Manager, Mortgage Appraisals

About the role

As a Manager of Appraisal within Zillow Home Loans (ZHL), you'll be part of the mortgage operations organization that powers a seamless, end‑to‑end home financing experience for our customers. ZHL plays a critical role in Zillow's mission to make it easier to move by simplifying how customers buy and finance their homes. The Appraisal team ensures that every property valuation is accurate, compliant, and delivered with speed, enabling on-time closings while protecting our customers and investors. You'll collaborate closely with Underwriting, Credit Risk, and external partners to remove friction from the valuation process and provide transparency in a complex market. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow's mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. This is a high-impact leadership role responsible for directing all activities of the Appraisal division for ZHL. You will own the strategy for property valuations, ensuring they are fully compliant with federal and state laws, as well as internal risk appetites. You will lead a team of Appraisal Review Specialists and manage our external vendor network (AMCs) to align their performance with ZHL's high standards for quality and speed. Reporting into a Sr. Manager of Appraisals, you will act as the leader of the appraisal specialist team. You will help set up and improve the way we handle appraisals, make sure the quality checks are followed, and use information to keep the appraisal process running smoothly. This role is a chance to help grow a key area that combines real estate info, following the rules, and making sure closings go easily. You Will Get To: Manage end-to-end appraisal workflows , from initial order and tracking through final review and dispute resolution (ROVs), ensuring all conditions are cleared in alignment with investor requirements. Manage external vendor relationships , including the recruitment and performance monitoring of Appraisal Management Companies (AMCs) and independent appraiser panels to ensure nationwide coverage and service level agreement (SLA) adherence. Ensure strict compliance with Appraiser Independence Requirements (AIR), USPAP, FIRREA, and secondary market policies, identifying and mitigating valuation risks for the institution. Optimize appraisal technology and SOPs , streamlining the integration between Appraisal Management Software and our LOS to reduce manual effort and improve the customer experience. Conduct high-level quality reviews on complex or high-value appraisal reports to ensure accuracy, credibility, and adherence to internal and regulatory standards. Partner cross-functionally with Underwriting, Credit Risk, and Loan Production to serve as a problem-solver for valuation issues and provide updates on market trends. Use data and reporting to monitor departmental activity, including volume metrics, exception rates, and valuation trends, presenting findings to senior leadership and regulatory examiners. This role has been categorized as an Office position. "Office" employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.