Customer Service Advisor (Out of Hours)
External
Morgan Sindall Property · London, UKPrepare for this interview
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About the role
Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will possess a strong working knowledge of Microsoft Office, along with excellent administrative, organisational, and communication skills, both written and verbal. You will have outstanding customer service abilities and a minimum of four years' experience within social housing repairs, supported by strong problem-solving skills. Flexibility in working days each month is also essential. Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
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Additional Information
Fixed Term Contract - Part Time (15 months) Permanent - Part Time We are looking to recruit a Customer Service Advisor (Out of Hours) to join our team.
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