Senior Microsoft Cloud Services Engineer

Requirements

• 10+ years of progressive IT infrastructure and engineering experience, with 5+ years focused on Microsoft technologies in enterprise environments.
• 3+ years in a client-facing architect, consultant, or senior engineering role designing and delivering Microsoft solutions.
• Proven track record designing and implementing solutions across Azure core services - networking, compute , storage, identity (Entra ID), monitoring, and governance.
• Demonstrated experience with Microsoft 365 administration and architecture - Exchange Online, SharePoint Online, Teams, OneDrive, Intune/Endpoint Manager - including tenant configuration, governance, and service health management.
• Hands-on experience with cloud security controls : Conditional Access, MFA, RBAC, Microsoft Defender suite, and compliance frameworks (Purview, DLP, retention policies).
• Strong background in incident response, root cause analysis, and production troubleshooting across Azure and Microsoft 365 workloads.

Additional Information

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a Solutions Architect - Microsoft Technologies to serve as a senior technical authority across the Microsoft ecosystem, bridging solution design, client advisory, pre-sales engineering, and advanced troubleshooting for AHEAD's Intelligent Support clients. This role is central to how we deliver value - you will design scalable, secure Microsoft-based solutions, guide clients through complex technical decisions, and act as the escalation point for the most challenging incidents across Azure, Microsoft 365, and on-premises infrastructure. The ideal candidate is a hands-on technologist who can whiteboard an enterprise architecture in the morning, lead a client through a critical incident in the afternoon, and refine a go-to-market proposal by end of day. You thrive at the intersection of deep technical knowledge and client-facing communication, and you are energized by solving problems others have given up on. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. India Employment Benefits include: Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership

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