Umgc · (north America) Adelphi, MDPrepare for this interview
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Graduation Services Coordinator Office of the Registrar Contingent II Exempt 1.2 Location: Adelphi, MD (Hybrid, On-Site) The Graduation Services Coordinator provides essential support for the Graduation Services unit at UMGC by managing a wide range of student-facing and operational tasks related to graduation. This role is critical in ensuring the accuracy and timeliness of student records, effective communication with students, and compliance with institutional policies. The coordinator is a key resource for both students and internal teams and is instrumental in maintaining service excellence throughout the graduation process. This role will be required to report to the office multiple times a week. Duties and Responsibilities: Execute and support graduation-related record maintenance tasks, including processing graduation application term changes, manually submitting applications for students, completing name and address updates, data-entering program plan changes, and withdrawing graduation applications upon request. Serve as a primary point of contact for graduation-related inquiries and documentation, including fulfillment of degree verifications, letters of completion, and embassy letters. Complete the Apostille process for diploma notarization requests and confirm academic honors eligibility for each commencement cycle at UMGC ceremonies. Manage incoming student inquiries via the Graduation Services phone queue, manage all email correspondence with students and alumni and coordinate batch processing of final transcripts for graduates, including preparing them for physical mailing. Visit campus on a weekly basis to manage the receipt of returned diplomas and other administrative duties. Perform updates to student financial and academic records by posting and removing graduation application and diploma fees, term activating students following application adjustments, and removing inappropriate future term activations. Additionally, assist with resolving fee-related discrepancies involving application and diploma fees. Provide training and support for inexperienced staff hired into the Graduation Coordinator role. Develop and maintain process documentation and training materials that support operational consistency and policy adherence. Competencies : Office or Other Indoor Work: With minimal physical demands such as occasionally lifting/moving materials less than 25 pounds. Experience in a high-volume work environment where accuracy and attention to detail are critical to maintaining data integrity and meeting processing deadlines. Ability to multi-task and manage time effectively. Customer service oriented.
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