Shipping Assistant (Airfreight, Import)

Responsibilities

• Coordinate and manage end-to-end air freight import operations, ensuring timely receipt, handling, and delivery of cargo.
• Liaise closely with airlines, customers, ground handlers, customs brokers, and internal stakeholders to ensure smooth cargo movement.
• Prepare, process, and verify air waybills (AWB), customs clearance documentation, billing, and invoices.
• Monitor and track shipments, providing regular updates to customers and internal teams.
• Handle operational exceptions such as shipment delays, damages, discrepancies, and claims, ensuring prompt resolution.
• Ensure compliance with air cargo regulations, company SOPs, and industry standards.
• Work collaboratively with sales, customer service, and warehouse teams to support service excellence.
• Maintain accurate operational records, including shipment details, cargo manifests, and billing information.
• Ensure accurate and timely billing in accordance with agreed rates and services rendered.
• Stay updated on industry trends, regulatory changes, and operational best practices, and proactively share insights with the team.
• Perform other operational duties as assigned by the Manager.

Requirements

• 1-3 years of experience in air freight operations (import experience preferred).
• Familiarity with air cargo documentation, customs procedures, and billing processes.
• Strong coordination and communication skills.
• Detail-oriented, able to manage multiple shipments and deadlines.
• Proficient in MS Office; experience with freight forwarding systems is an advantage.
• Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg
• AlwaysHired Pte Ltd
• Reg No: R1549345
• EA: 24C2293

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