Nordic's Europe-based team is looking for experienced Epic consultants to support our non-US client base as they implement, improve, and maintain their Epic software systems. Our team of consultants support our clients as analysts, team leads, or project managers and help ensure the success of their projects through their depth of knowledge. Your work will primarily focus on client projects, though consultants will also be expected to work with other corporate team members on company projects as outlined below. Our consultants bring and grow invaluable knowledge for Epic-related projects.
Responsibilities
Client Work
Providing world-class application or project advice to client teams and leadership
Identifying risks or issues and communicating their importance to stakeholders appropriately
Presenting technical concepts in a concise way to client users and teams, including workflow demonstrations, diagrams, etc.
Managing timelines and competing priorities to ensure the success of the project
Analyzing and documenting workflows, technical documentation, training, and/or other resources as necessary
Mentoring client project teams as necessary in project and system build; Developing and maintaining long-term relationships with prospective and current clients around the globe
Demonstrating an understanding of operational environments in businesses to win and sustain client confidence
Building and maintaining credibility and influence at mid to senior levels
Handling other client-specific duties as required for individual projects
Partnering with Client Services and Talent teams to develop new service lines or determine internal knowledge required to fulfill client requests
Developing and maintaining internal documentation for use by the broader internal team
Onboarding and acquainting new team members with internal policies and consulting methodologies
Growing and developing the technical and cultural skills of the broader team
Improving company processes and policies, not limited to consulting methodology, as necessary
Expanding knowledge of the Epic software suite through certification training and internal mentoring
Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested
Requirements
Certification in at least one application of the Epic software suite required; multiple Epic certifications preferred
Multiple years of experience implementing or maintaining Epic software applications, work with Epic clients outside of the USA preferred
Bachelor's Degree or equivalent experience required
Experience with and understanding of project and program management leading practices
Strong written and verbal communication skills
Highly organized and able to handle multiple tasks while maintaining intense focus on individual tasks
Ability to work both independently and as part of a team
Ability to work with diverse groups of people across healthcare settings
Flexible mentality and ability to adapt to different environments and new projects comfortably particularly with differences in global healthcare processes, requirements, and regulations
Fluency in English required; proficiency in multiple languages preferred
Ability to travel up to 50%, including domestic and international trips
Nordic · Switzerland