Shift Supervisor (RN) - Short Stay Observation (0.3 Eve/Nights)

About the role

This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians and staff of Mercy Medical Center. The Shift Supervisor will serve as a patient care nurse and charge nurse. The Shift Supervisor will help guide staff through their Mercy Medical Center journey and help demonstrate leadership skills by being a clinical expert and successful role model of the unit. Job Description Job Duties Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome Provides and ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence. Manages customer complaints in a timely and caring manner in the absence of the Director or ANM. Assists with department staffing to meet daily census needs and modifies staffing to meet departmental needs as necessary. Participates in regular department meetings as applicable. Assists with recognizing outstanding individuals or teams in their department. Collaborates with others to implement key initiatives and demonstrate performance improvement within the department based on quality metrics. Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies. Fosters interdisciplinary, collaborative relationships within the department and organization. Serves as a positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect. Participates in the orientation and mentoring of new employees. Observes and evaluates staff performance, providing regular performance feedback, and completing annual performance appraisals as delegated. Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries. Department Specific Duties Short Stay Observation Unit: Serves as a role model for staff by demonstrating clinical expertise when providing direct patient care. Displays support for and awareness of Department Business Plan and assists with implementation of Action Plans toward meeting goals. Participates in holding unit staff accountable by comprehensively investigating and then providing feedback when there are opportunities for performance improvement; followed by written details to Nurse Manger, which include employee response. Provides consultation, upon request, within area of clinical expertise to nursing staff or other health professionals throughout the organization. Participates in monitor