Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
In this role, you will demonstrate the value of Comcast Business Products such as Internet, Data, Video, Voice, and CBM Mobile to small-to-medium business clients through in-store engagement and on-site customer visits. You will be responsible for achieving a shared retail store assigned CBM Line and SMB Lead Target by engaging, motivating, coaching, and training Xfinity Retail employees to identify CB opportunities. You will also prospect via door-to-door, phone, and email to existing CB customers focusing on generating CBM Lines. Stay abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
Job Description
Location: 3199 E Lincoln Hwy Merrillville, IN
Core Responsibilities:
Responsible for achieving a shared (Retail Store/R2BAE) Comcast Business Mobile Line and SMB Installed lead results.
SMB Deals will be processed via traditional SMB Field Sales Systems (SFDC, etc.)
Comcast Business Mobile Lines will be processed through Retail360 either by an R2BAE or a Retail Store Employee
Effectively manage a territory with high activity, a comprehensive business plan, and the ability to influence, coach, and train retail employees to achieve shared goals.
Generate new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
40% of the time Field Prospecting
Execute field prospecting strategy to Comcast Business Existing Customers within a 5-mile radius of the assigned retail store.
Field prospecting efforts focused on generating Comcast Business Mobile Sales.
Attend customer on-site appointments and facilitate customers.
40% of the time in the Retail Store
During non-prospecting field or phone prospecting time, Drive SMB Sales through Xfinity Retail by developing and training Retail Sales Consultants.
Drive excitement and awareness around all things CB in the assigned retail location(s)
Model ways to effectively identify and transition CB prospects, assist in training, and coach around best practices
Drive CB sales performance in the location as measured by CB Mobile lines and Leads Closed
20% of the time in the Retails Store/Development/Administrative
Maintaining sales records and preparing sales and activity reports as required.
Complete funnel follow-up activity and other salesforce administrative tasks.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast · Merrillville, 3199 E Lincoln Hwy - Retail Xfr1303, IN