Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
Other duties as assigned.
Your Qualifications Includes :
Bachelor's Degree or relevant work experience required.
Minimum of two years of guest service experience in hotel hospitality preferred.
Minimum one-year guest service leadership role preferred.
Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred.
Ability to stand for long periods of time required.
Ability to work weekends, evening, holidays as necessary/required.
Requirements
We are seeking An organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.
A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.
An individual that adopts a proactive mindset and has excellent communication skills.
Dedicated to enhancing both the guest and team member experience.
Committed to upholding the highest standards of cleanliness and operational efficiency.
Veterans and military spouses are encouraged to apply
Benefits
Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreHealth insurance401(k)Paid time off
Additional Information
Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Loewshotels · Philadelphia - Loews Philadelphia Hotel, PA