Accounts Receivable Rep

Responsibilities

• Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
• Create cost estimates for patients and assist with any follow up questions
• Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
• Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
• Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
• Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.
• What's Available:
• 0.9 FTE (72 hours bi-weekly), Full-time
• Starting pay of $18.63/hr + more for experience!
• Monday - Friday between 7:00am - 6:00pm (8-hour shifts)
• Full on-site position
• Location: Onalaska, WI
• Why You'll Love It Here:
• A work environment that supports you personally and professionally, and a work culture where you are valued and appreciated
• Comprehensive & Generous Benefits Package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial Retirement Contribution (401k & Base Contribution)
• Work/Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Support for your career growth through Professional Development Opportunities, our Tuition Reimbursement Program, and the Career Development Center
• Unlimited potential at one of the leading health systems in the midwestern United States
• What You Need:
• High School Diploma or equivalency
• Successful completion of defined core competency testing for Accounts Receivable Representatives.
• 1 year work experience, preferably working in a medical facility, insurance company or office setting.
• I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.
• We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.
• Equal Opportunity Employer

Benefits

Additional Information

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Scheduled Weekly Hours: 36 Emplify Health by Gundersen is seeking an Accounts Receivable Rep to join our Customer Financial Service team! If you are someone with strong customer service, enjoy meaningful work, and are detail oriented, this is the position for you!

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