Generac · Waukesha, WIPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? The Technical Service Representative I - Electromechanical is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network. Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. Set groundwork for escalated cases. *This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters* Major Responsibilities Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone Provide accurate, timely, and descriptive notes during calls Assist Dealer Technicians with remote diagnostic tools Follow established diagnostic techniques to troubleshoot installed systems Gather and prepare documentation regarding product failure and improvement Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically Minimum Job Requirements Associates degree or equivalent experience in relevant technical field
How well this role fits your profile.
Worked at generac? Share your experience