In this role, you will support clients in realizing measurable, sustainable improvements in their healthcare performance initiatives through effective utilization and adoption of Vizient's Clinical Data Base (CDB) and related solutions. You will provide product expertise, deliver training and education, resolve inquiries, and collaborate with cross-functional teams to enhance client engagement and maximize value derived from analytics tools.
Responsibilities
Support client onboarding, engagement and product utilization initiatives in collaboration with product coordinators and internal teams.
Provide analytical product support, including inquiry resolution, trend monitoring, and issue escalation.
Address functionality and content questions related to the CDB.
Develop and maintain training materials such as user guides, one-pagers, and FAQs.
Deliver virtual training sessions, including one-on-one sessions and scheduled webinars, to introduce and reinforce CDB functionality.
Ensure a positive client experience through effective access management and product support.
Monitor industry trends and integrate relevant insights into client interactions and product guidance.
Partner with cross-functional teams to enhance product adoption and overall client value realization.
Requirements
Relevant degree preferred.
2 or more years of relevant experience required.
Experience in a clinical, supply chain, or healthcare operations setting required.
Solid customer service mindset and a commitment to delivering a positive client experience is required.
Proven ability to train individuals and groups on CDB or similar healthcare analytics tools to maximize client value.
Experience supporting or implementing healthcare software solutions preferred.
Prior experience with Vizient CDB highly preferred.
Understanding of or hands-on skills with data analysis preferred.
Knowledge of relational databases, business intelligence tools, or analytics platforms preferred.
Experience with data quality and performance improvement initiatives preferred.
Strong written and verbal communication skills with experience presenting to diverse audiences.
Willingness to travel.
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Estimated Hiring Range:
This position is also incentive eligible.
Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
Benefits
Health insurance
Additional Information
When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.
Vizient · Chicago