Account Supervisor

About the role

The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management. The Account Supervisor will also supervise, motivate and mentor more junior account team members. Primary Job Responsibilities Understand the creative process and provide ideas for improving existing executions Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations Demonstrate mastery of brand category and competitive data, including key studies Seek non-traditional solutions to marketing/marketplace problems Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand Oversee/manage the tactical plan development process, while contributing to tactical plan design: Communicate key client issues/initiatives to team Oversee creation of competitive review Generate key issues/objectives/strategies Supervise development of tactics/budget/timing Manage internal approval process Keep senior management briefed on account activities Foster a positive and productive team atmosphere and establish credibility both internally and externally Facilitate and maximize client relationships Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free Ensure that client is perceived positively within agency Understand the client's perspective and challenges, and communicate these to the entire agency team Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development Foster client understanding of the agency's needs and perspective Establish credibility with clients at all levels Additional Responsibilities Communicate effectively and professionally both internally and externally Demonstrate good problem-solving and interpersonal skills Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately Remain calm despite high pressure situations Project a professional, positive attitude toward peers and clients within the department and the agency Embody service-oriented attitude and uphold quality standards in servicing the client Maintain accurate time sheets Foster a positive team atmosphere demonstrating respect for peers and supervisors Assist other members of department/team as needed when workload allows Foster senior level partnerships with creative/account colleague Understand when it's appropriate to make decisions independently and when to escalate issues/decisions to manager Uphold the Company Values in all decisions and interactions Management Responsibilities Assign work to assure project deadlines are met Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers Monitor, review and approve direct report's time sheets in terms of hours worked on specific jobs Provide constructive and direct ongoing feedback to direct reports Evaluate performance of direct reports and complete and deliver performance reviews Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc.