Day Service Team Leader

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: ACCOUNTABILITIES: 1. Team Lead: - Participate in the orientation and training of new staff - Monitor program expenditures - Record and report activities, behaviours and any incidents which occur during the shift. - Keep accurate documentation as to program vehicle usage and maintenance - Ensure facility is kept in accordance with agency policies and procedures and the Department of Families' requirements - Manage member funds and ensure recording of purchases under the direction of the Director of Day Services. - Assist the Director of Day Services in developing an agenda - Familiarize and inform staff of agency policies and procedures; support, and implement and guide others in the application into daily tasks - As required and applicable, make suggestions that will improve efficiency, working conditions or procedures to Director of Day Services 2. Safety - Monitoring health and safety processes to ensure processes, standards, and guidelines are being followed so that members and staff live and work in a safe environment by ensuring compliance with all safety rules and regulations are being adhered to by all, including but not limited to, emergency evacuation procedures, vehicle usage, transportation of members, working alone, food, medications and equipment, storage and maintenance. - Provide crisis intervention for members as required. Conduct checks to ensure the safety of the facility and members throughout their shifts - Understand and promote members' rights and responsibilities - Provide transportation to and from various locations while demonstrating safe driving skills - Follow all traffic laws while driving defensively to ensure safety - Report personnel and member concerns promptly to Director of Day Services - Promote proper lifting, twisting, and reaching techniques during job performance - Use PPE provided when necessary 3. Health and Medical - Ensure individual's health and medical needs are accurately attended to in a timely fashion including personal care where needed, and that all medication is properly administered and recorded (where applicable) - Recognize and report concerns of abuse or neglect - Provide emotional support for members as required 4. Person Centred Plans - Be involved in implementing and monitoring individual plans - Provide individuals with support in pre-planning by providing a mechanism to gather information on an individual's goals and desired outcomes; Communicate necessary information and maintain positive relationships with other agencies or programs 5. Individual Personal Development - Encourage and assist each individual to participate in daily activities, in employment and in the community including reinforcing work and community expectations, personal hygiene, meal preparation, grocery shopping, laundry and the care of the facility and grounds. - Ensure that the environment of the program is supportive, nurturing and encourages a high degree of member involvement including decision making - Model appropriate behaviour and attitude supporting growth and promoting independence for the members. 6. Public Relations and Communication - Contribute to ensuring the wise use of member and program resources - Develop opportunities for family and community engagement and assist individuals to develop positive social interactions - Ensures all contact with others is courteous and professional - Treat all members and staff with respect and dignity at all times. 7. Administration & Finance: - Complete program inventories annually as per agency policies (where applicable). - Ensure completion and secure storage of records and documentation in accordance with agency policies and procedures and the Department of Families' requirements. - Perform necessary housekeeping duties and report any maintenance issues as they arise. 8. Program Development - Assist the Director in creating, managing, and facilitating appropriate activities, special events and spiritual care programs according to member interest, skill, and ability levels, providing support, input, and recommendations, as applicable - Promote social interaction and personal de