IT Support Specialist
External
Mikron Singapore · Print Media Hub @ Paya Lebar Ipark, SingaporePrepare for this interview
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Join our team as an IT Support Specialist , providing Level 1 & 2 IT support, troubleshooting hardware, software, and network issues, and supporting with devices and video conferencing. You will manage onboarding/offboarding, service tickets, and basic infrastructure support to keep daily operations running smoothly. Your Main Tasks - Serve as the primary IT contact for the Singapore and Shanghai offices. - Provide Level 1 & 2 IT support to end users, ensuring smooth operation of desktops, laptops, printers, mobile devices, networks, and videoconferencing systems. - Perform onsite and remote troubleshooting to resolve hardware, software, and application issues. - Handle IT onboarding and offboarding, including user account setup, laptop preparation, and access removal. - Install, configure, and rebuild PCs, laptops, and standard applications (e.g. Office, Outlook, Microsoft Teams) - Conduct daily system and meeting room health checks and provide standby support for meetings. - Manage IT support requests via the IT service ticketing system, ensuring timely resolution and escalation when required. - Escalate complex technical issues to external vendors or higher-level support teams as needed. - Assist with IT procurement, vendor coordination, asset inventory, and leasing management. - Perform basic server and network administration, including user management, permissions, and security tasks. - Support and maintain virtual environments, including virtual desktops and VMware ESXi servers. - Participate in IT infrastructure upgrade and improvement projects. - Maintain and update technical documentation and support procedures. Your Profile - Diploma or Degree in Information Technology, Computer Science, or related field - At least 2-3 years of hands-on experience in IT support or service desk (Level 1 & 2) - Wide technical understanding of the various hardware, software and networking including windows servers and VMware virtual infrastructure. - Able to work independently and in a team. - Good communication and interpersonal skills, along with patience and a positive attitude. - Bilingual in English and Mandarin
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