Retail Front End Department Head

About the role

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis. \ Position Summary The Front-End Dept Head (FEDH) is primarily responsible for delivering the best possible Customer experience in the store through our Club Services Desk and Front-End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, handle service-related processes proficiently, and adhering to Company Merchandise Standards when setting products.

Responsibilities

• This role is responsible for supporting and overseeing all Club Services and Front-End operations.
• This role acts as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience.
• Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates.
• Participate in weekly department walks with the SSM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with the SSM on the execution of all assigned tasks.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• All Club Services and Front-End areas, equipment, and supplies are always clean, organized, and operational.
• All Club Services and Front-End programs, promotions, and procedures are consistently executed/maintained.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Qualifications and Skills Required:
• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
• Education/Experience: High School Diploma or equivalent and retail experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule : Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.
• PGA TOUR Superstores is an Equal Opportunity Employer, comm

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