The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Our HR team plays a crucial role in driving business success through our people. The HR function supports all people-related activities, including strategy & policy, employee relations, recruitment, reward, learning & development, performance management, and wellbeing.
Responsibilities
Completing your apprenticeship qualification
Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to.
Providing an exceptional customer service that is professional, friendly and approachable
Processing a range of operational tasks for our customers throughout all stages of the employee lifecycle.
Managing your own workload as well as helping the whole team succeed
Identifying areas of concern and suggesting potential process improvements
Proactively taking ownership of your own development and building HR knowledge to pass your apprenticeship and make a valuable contribution to the team.
Using our systems and processes in line with our organisational policies
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
Minimum Criteria
You will have achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification)
On enrolment onto the apprenticeship (September 202 6 ) you will not be in full-time education or receiving of funding for other learning programmes.
You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
Have an interest in Human Resources
Why You'll Love Working w ith Us:
Flexibility : Work your way - mix of hybrid and in-office
Wellbeing : [Health plan, gym memberships, mental health support]
Growth : We invest in your future with [courses, mentorship, promotions]
Culture : Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
G ym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How to apply
To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for.
If you do not hold the required qualifications, you will not be eligible for this Apprenticeship
Applications need to be submitted by 15 th June 2026 . D
Benefits
Health insuranceVision insuranceFlexible schedule
Additional Information
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
HR Assistant (Apprentice)
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 15 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider.
Salary: £26,936
Location: Exchange Tower, Docklands, London
Reporting to: People Hub Manager
By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office. As well as e xtensive opportunities for personal and career development.
Financialombudsman · London - Exchange Tower