Senior Manager, Customer Supply Chain & Collaboration

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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Hybrid role - 3 days on site. The Team and Role We are passionate about bringing the Logitech experience to people anywhere in Europe and want to be the most reliable and trustworthy Customer Supply Chain Partner Logitech and Customers have ever experienced. Therefore we are looking for a talented and experienced Customer Collaboration Manager that will bring passion into the role and push boundaries to translate customer experience and growth ambitious into distribution and supply chain solutions to provide world-class service. We are looking for a seasoned Supply Chain Leader to head our Customer Collaboration team. This is a supply chain role to build and manage the bridge between Sales and Operations. You will be the architect of the operational interface between Logitech and our major partners, translating commercial demand into seamless supply chain execution. As the Senior Manager, you will provide strategic direction and hands-on leadership to a team of specialists, ensuring that our logistics, replenishment, and planning strategies deliver world-class product availability and cost efficiency. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will: Key Responsibilities & Leadership Strategic Team Leadership: Direct, coach, and develop a high-performing Customer Collaboration team. You will be responsible for organizational design, talent development, and setting the strategic roadmap for how Logitech interacts operationally with the European market. CPFR & S&OP Orchestration: Lead and drive the Collaborative Planning, Forecasting, and Replenishment (CPFR) process. You will ensure that customer-level demand signals are accurately integrated into our internal Sales & Operations Planning (S&OP) cycles. Operational Excellence: Lead the end-to-end order-to-cash cycle for strategic accounts, focusing on On-Time In-Full (OTIF) delivery, On-Shelf Availability (OSA), and minimizing channel inventory aging/excess. Supply Chain Value Creation: Act as the primary operational liaison for Regional Commercial Organizations. Your goal is to optimize the "Total Cost to Serve" while maintaining elite service levels. Advanced Analytics: Oversee the development of complex dashboards to track supply chain health, including inventory velocity, order linearity, and replenishment accuracy. Process Engineering: Identify structural gaps in the supply chain interface and implement sustainable, scalable solutions (e.g., VMI programs, automated replenishment, or logistics network optimization). Key Qualifications Experience: 8-10+ years of experience in Supply Chain Management, Demand Planning, or Logistics Operations, specifically within a consumer electronics or fast-moving consumer goods (FMCG) environment. Proven Leadership: Minimum 5 years of experience managing and developing professional teams. You must demonstrate a track record of building operational capability and leading through influence. Technical SCM Knowledge: Deep expertise in CPFR, VMI (Vendor Managed Inventory), and S&OP processes. You understand the mechanics of how a product moves from a factory to a retail shelf. Analytical Rigor: Expert-level understanding of supply chain KPIs (OTIF, Fill Rate, Inventory Turns, WOS). Ability to use data to tell a story and drive operational change. Education: University degree in Supply Chain Management, Operations, Engineering, or a related technical field (MBA or APICS certification preferred). Conflict Resolution: Ability to manage the natural tension between Sales (Demand) and Supply Chain (Constraint) to find the optimal business outcome. Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We beli