Cooley · NYPrepare for this interview
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Technology Applications Specialist Cooley is seeking an Applications Specialist to join the Technology team. Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, the Technology Applications Specialist is responsible for supporting and enhancing legal technology platforms, including Microsoft Office, iManage, Litera Create, Metadact, Litera Compare, and comparable enterprise solutions by designing, configuring, and deploying systems that improve workflows and drive strong user adoption while maintaining the stability and reliability of legacy applications such as Forte and DocXtools. This role will clearly translate complex technical concepts into practical, actionable guidance for stakeholders at every level of the firm. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Provide advanced technical support for the Litera ecosystem, including Litera Compare Desktop, Contract Companion, DocXtools, Litera Create (Templates), Best Authority, Metadact, Check, Numbering, and legacy Forte applications Administer Litera Client Administrator, managing global settings, policies, and user profiles during the consolidation of legacy point products Resolve complex document integrity, styling, and template migration issues, including numbering and formatting standardization Administer the Box enterprise environment, including workspace provisioning, folder structures, permissions, security controls, and audit reporting Manage DocuSign administration, supporting advanced envelope configuration, templates, routing issues, and integration troubleshooting Serve as subject matter expert for iManage Work 10 and third-party integrations, resolving desktop, COM add-in, and workflow-related issues Partner with internal teams to improve processes, deliver user training, maintain documentation, and drive continuous platform improvements Support end-user software rollouts by developing and executing QA test scripts, troubleshooting and resolving application issues after hours as needed, and partnering with vendors to remediate defects and integration issues across multiple software platforms Continually update and enhance basic skills in software and systems through firm training and professional development Take ownership and initiative for problem resolution, spot potential problem areas, analyze solutions, propose resolution, ensure implementation and perform appropriate follow-up Provide detailed documentation for procedures, installations and upgrades of supported applications and systems for consumption across support teams and end-users All other duties as assigned or required
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