Senior Account Manager
External
Trustpilot · Melbourne, AustraliaPrepare for this interview
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About the role
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and
Responsibilities
- Strategic Partnership & Influence: Develop and maintain executive-level relationships to position Trustpilot as a mission-critical partner.
- Organisational Navigation: Masterfully navigate large enterprise structures to identify key decision-makers and build influence at the C-suite level.
- Retention & Risk Mitigation: Own the end-to-end renewal process (GRR), proactively identifying and mitigating commercial churn risks or competitor threats.
- Portfolio Growth: Drive expansion through upsell and cross-sell opportunities to achieve strong Net Revenue Retention (NRR).
- Financial & Operational Excellence: Leverage deep financial acumen to understand client budget cycles and business metrics, ensuring accurate forecasting in Salesforce.
- Cross-Functional Leadership: Partner with Customer Success for value realization and collaborate with Product and Engineering to align our roadmap with the technical requirements of the ANZ market.
Requirements
- You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
- Technically confident and able to guide customers through setup, usage, and best practices.
- Strong communication and relationship-building skills across multiple stakeholder levels
- Comfortable working with data and insights to identify trends, risks, and opportunities.
- Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value.
- A good understanding of the digital advertising/search marketing industry - preferred.
- Commercial Acumen: Proven success in achieving revenue targets and a strong understanding of ROI-based selling.
- Strategic Planning: Skilled in building detailed account plans and stakeholder maps for complex, multi-layered organizations.
- Industry Knowledge: A deep understanding of the SaaS ecosystem, digital marketing, and how digital transformation drives business value within the ANZ market.
- We are:
Benefits
Additional Information
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Account Manager for the ANZ region, you will manage a high-value portfolio of mid-market and enterprise customers. Your mission is to move beyond a vendor relationship, positioning yourself as a strategic partner who drives measurable business value and long-term ROI. You will be the commercial lead for our growth in the ANZ Region, requiring sophisticated navigation of large-scale organisations.
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