Director of Operations

Responsibilities

• As Director of Operations, you will provide strategic and hands-on leadership across multiple accounts and operational teams. You will be responsible for ensuring all sites meet contractual obligations, financial targets, and service standards while building strong, long-term client partnerships.
• Key responsibilities include:
• Lead and oversee daily operations across multiple client sites or contracts
• Ensure consistent delivery of high-quality building automation controls systems
• Build and maintain strong relationships with key client stakeholders and decision-makers
• Monitor operational performance and ensure all KPIs, SLAs, and contract requirements are met
• Oversee financial performance including budgeting, forecasting, and cost control
• Review monthly and weekly financial and operational reports to drive accountability and improvements
• Support Area Managers, Account Managers, and site leadership teams through coaching and development
• Drive continuous improvement initiatives to enhance efficiency, service delivery, and profitability
• Manage workforce planning, staffing models, and subcontractor/vendor relationships
• Ensure compliance with safety standards, company policies, and regulatory requirements
• Partner with sales and business development teams to support growth opportunities and new contract mobilization
• Act as an escalation point for operational and client issues, ensuring timely resolution
• What You Bring
• 7+ years of progressive leadership experience in building automation controls systems within operations
• Proven experience managing multi-site or multi-account operations
• Strong financial acumen including budgeting, forecasting, and P&L responsibility
• Excellent client relationship and stakeholder management skills
• Experience leading large teams, including frontline staff and operational managers
• Strong problem-solving and decision-making abilities in fast-paced environments
• Ability to balance strategic oversight with hands-on operational leadership
• Knowledge of contract management and service-level compliance
• Post-secondary education in business, operations management, automated controls or related field is an asset
• WHAT'S IN IT FOR YOU?
• Be part of an industry that's more important than ever.
• Career advancement and professional development opportunities.
• Work with an industry-leading team focused on safety, innovation, and operational excellence.
• Competitive compensation and benefits package.
• Employee Referral Program.
• Be #1 on Day 1 by joining an industry leader.
• Accommodation is available upon request throughout all stages of the recruitment and selection process.
• #IND1

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Company Intel

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