Medical Records Representative- Evernorth- Oakdale, PA

Responsibilities

• Maintain complete and secure patient medical records to support timely and accurate care delivery.
• Partner with internal teams to ensure required patient documentation is signed, processed, and accessible when needed.
• Work directly with patients to obtain signatures for consents, courier services, and deliveries.
• Review and process patient paperwork, including Assignment of Benefits (AOBs), with strong accuracy and follow-through.
• Prepare professional correspondence related to medical record requests, reports, and third-party inquiries.
• Answer and direct incoming calls with professionalism and empathy.
• Manage incoming and outgoing mail to ensure timely and accurate distribution.
• Provide administrative support such as data entry, filing, and document management.

Requirements

• Required Qualifications
• High school diploma or equivalent.
• Minimum 1 year of experience in an administrative, medical records, or healthcare support role.
• Strong organizational and time management skills.
• Clear verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, Outlook.
• Ability to handle sensitive and confidential information with discretion.
• Experience with patient management or electronic health record systems.
• Familiarity with patient consents and healthcare administrative forms.
• Basic knowledge of medical terminology.
• Experience in a healthcare, pharmacy, or clinical support environment.
• About Evernorth and CarepathRx
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• About The Cigna Group
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Benefits

Additional Information

Medical Records Representative Onsite - Oakdale, PA Schedule: Monday-Friday, 9:00 AM-5:30 PM EST Job Summary At Evernorth Health Services, we believe great care starts with strong foundations. As a Medical Records Representative, you play a vital role in supporting patient care by ensuring medical records are accurate, complete, and handled with care. This is an opportunity to grow your administrative expertise while working alongside ambitious, compassionate professionals who are committed to doing what's right-for patients and for each other.

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