Briefing Engagement Manager

About the role

At Workday, our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests. In this role, you will manage multiple executive briefing events from start to finish, acting as a key stakeholder in the launch of the new CXC location, contributing to operational design and the creation of a world-class briefing center. You will interact with all levels and roles of employees: CEO, VP's, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Workmates who are needed to fulfill the agenda for each event. Lead end-to-end guest experience from white-glove concierge service, seamless arrival logistics, premium catering management, room setups and meticulous oversight of the briefing center's aesthetic and hospitality standards. Partner with building security and corporate safety teams to manage VIP access protocols, ensuring a secure environment without compromising the guest experience. Manage day to day customer briefings involving various internal teams as well as high-level external customers Heavy scheduling support - calendar invites and outreach to various teams to confirm availability and ultimately fulfill every part of the briefing agenda Ability to follow a (mostly) pre-determined process to draft agendas, schedule against those agendas, and host meetings on the day they take place (in the London office) Ability to juggle various competing timelines and ensure each event stays on track and on time. Executive presence and confidence to push back on account teams when necessary to ensure the best possible outcome for the briefing event and customers Partner with sales/services teams to create briefings that reach the most strategic goals of our customers and prospective customers Collaborate closely with CXC team, technology support team, logistics team, catering, etc. to bring all elements of the briefing together Support in developing ongoing best practices and heavy involvement with building out a new CXC location process + documentation Provide immediate, high-touch support for in-room AV/VC technology to ensure a friction-less start to every presentation. About You