Quotations on both standard and non-standard products
Placing orders via our sales tools
Managing Outlook mailboxes, both co-worker and customer specific
Dealing with initial customer queries or issues
Product returns
Product information, including manufacturer data sheets and specification checking
Reporting, including Back Order and ad-hoc customer requirements
Changes to products and prices within ServiceTrack catalogues
Work with key vendors and partners as required to develop
opportunities and relationships in existing clients
Liaise with internal departments, including Customer Services, Credit and Purchasing
Develop and maintain portfolio product knowledge as defined by the
Account Director
Understand vendor promotions and special bid processes
Understand deal registration process
Assist with holiday cover and training of co-workers
Qualifications, Skills & Experience
PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
Understanding the importance of accurate reporting
Understanding of the IT industry sales channel
Strong analytical, and problem-solving skills
Use of internal tools for account management and order processing (Microsoft Navision, CRM)
Experience working in a commercial environment preferred
Previous administration experience in a similar role preferred
Industry product and service knowledge preferred
Essential Attributes
Excellent interpersonal & communication skills
Ability to build a rapport with customers, partners and internal co-workers
Strong time management and prioritisation skills
Ability to change and prioritise tasks constantly throughout the
day/week/month
Drive and ambition
Strong attention to detail
Natural business acumen and ability to assimilate numbers/financials quickly
Ambitious to grow a successful career within CDW
Commercially minded
We make technology work so people can do great things.
Benefits
Health insuranceVision insurance
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director.
This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction.
Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
Cdw · London, UK