Quality & Regulatory Specialist

Responsibilities

• Provide administrative support for quality and regulatory activities, including maintaining documentation, organizing records, tracking action items, and supporting audit and compliance workflows.
• Prepare, compile, and distribute reports and documentation required for regulatory compliance, ensuring accuracy, timeliness, and alignment with internal procedures and applicable regulatory requirements.
• Receive, document, and track customer quality concerns from initial notification through final resolution
• Support Quality Managers in the execution of corrective and preventive actions (CAPA) by gathering data, preparing documentation, and coordinating resources
• Monitor the progress and completion of CAPA activities to ensure actions are timely, effective, and sustainable
• Facilitate the sharing of corrective actions and lessons learned across all applicable company locations
• Ensure consistent and complementary quality responses for customers supplied by multiple manufacturing sites
• Standardize documentation, response formats, and communication approaches related to customer quality issues
• Coordinate and facilitate cross-site meetings to align corrective actions, share best practices, and prevent repeat issues
• Maintain accurate and auditable records of quality concerns, actions taken, and outcomes for future reference and compliance purposes
• Serve as a central point of coordination between Quality, Operations, and other functional teams regarding customer quality matters
• Required Qualifications
• Education:
• Bachelor's degree preferred; equivalent combination of education and experience will be considered

Requirements

• Experience in quality management, administrative coordination, customer quality, or related roles
• Exposure to corrective and preventive action (CAPA) processes or quality systems is preferred
• Skills and Knowledge:
• Strong organizational and documentation skills with high attention to detail
• Effective written and verbal communication skills
• Ability to coordinate activities across multiple teams and geographic locations
• Proficiency with standard office software and reporting tools
• Problem-solving mindset with a proactive approach to continuous improvement
• Experience working in a manufacturing or regulated environment
• Familiarity with quality management systems, audits, or customer complaint handling
• Experience supporting cross-functional or multi-site initiatives
• Work Environment and Physical Requirements
• Work Environment: Combination of office and manufacturing environment
• Work Schedule: Standard business hours
• Travel Requirements: Occasional travel to manufacturing locations may be required
• Physical Requirements: Ability to sit, stand, and work at a computer for extended periods and ability to occasionally walk manufacturing areas and attend site meetings
• LIMITATIONS AND DISCLAIMER (Non-Canada)
• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
• All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
• Silgan is a drug-free workplace.
• LIMITATIONS AND DISCLAIMER - Canada
• The above job description is meant to describe the general nature and level of wor

Benefits

Additional Information

Job Summary The Quality & Regulatory Specialist plays a critical role in supporting Silgan Plastics' quality management efforts by ensuring customer quality concerns are effectively managed from initiation through resolution. This position works closely with Quality Managers and site teams to support corrective and preventive action (CAPA) processes, facilitate cross-location communication, and promote consistent, high-quality responses for customers served by multiple facilities.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at silgancontainers? Share your experience