Senior Practice Manager, Healthcare & Life Science

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle -from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.
• AS A SERVICES PRACTICE MANAGER, YOU WILL:
• Report to an Consulting Practice Director on the Americas Professional Services teams
• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives
• Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team
• Be the Professional Services point of contact for your accounts, through the following:
• Help create and execute on the overall vision for services - both sales and delivery
• Own the services delivery roadmap (proposals, closing services opportunities and delivery)
• Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
• Develop scope and associated SOWs for customer services engagements
• Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
• Understand and help optimize business operations processes for services sales
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
• Provide bookings forecast and demonstrate strong command of your book of business
• Align services engagements to key customers business outcomes
• Drive alignment with executive sponsors and/or customer stakeholders
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
• Serve as the initial point of escalation for customer and project team
• Own project outcomes and manage project financials (revenue forecasting and expense management)
• Maintain a high level of customer satisfaction as reflected in customer survey scores
• Collaborate with Education Services team for training delivery
• Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
• Deep collaboration with AE/SEs on the account for account strategy
• Own and contribute to internal process improvements across your team and the broader Professional Services organization
• Develop expertise within their aligned market through working closely with other Practi

Benefits

Additional Information

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. LEAD. STRATEGIZE. TRANSFORM. JOIN US AS A PROFESSIONAL SERVICES PRACTICE MANAGER! Are you ready to own your impact at the forefront of the data revolution ? As a Services Practice Manager , you'll be a key driver in transforming businesses through cutting-edge cloud data solutions . You'll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements -all while working with the best minds in the industry! This role is completely remote and can be based anywhere in the Eastern Timezone. WHY THIS ROLE? Be a Market Leader: Own and execute a strategic vision for Professional Services. Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations. Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth. Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions. Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences .

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