Benefits
Savings / Monthly 13% capPantry Vouchers 9% deposited every monthChristmas Bonus: 25 days of your daily incomeVacations - 12 days after the first yearAnniversary Bonus - 10 days of base salaryVacation Premium - 40% first yearMajor Medical Insurance covers you and your immediate familyLife InsuranceQuarterly BonusMarriage or Bereavement Time offMaternity/Paternity Time offErgonomic Chair250 pesos monthly stipend for internet and electricity (remote roles only)Role OverviewLocation: RemoteSchedule: 2nd Shift (2p-10:30p CST); Sunday to ThursdayPay Rate: 17,000 MXNYour Mission as a Service Desk Level 1 AnalystRespond to incoming phone calls, emails, and chat messages requesting technical supportLog all service desk interactions in the ticketing systemProvide first-level support for desktop, laptop, printer, mobile device, software, and basic network issuesResolve technical issues when possible and escalate when necessaryEnsure timely and accurate resolution of all service desk requestsConduct follow‑up with customers or employees to ensure satisfactionContinuously improve technical skills through training, certifications, and self‑directed learningParticipate in special projects as assignedWhat You Bring to the TeamEducation & CertificationsHigh school diploma or equivalent requiredAssociate or bachelor's degree in computer science or related field preferredRelevant certifications (or pursuing):HDI Support Center Analyst (HDI‑SCA)ITIL FoundationMicrosoft 365 Certified: FundamentalsExperience & Skills1-2 years of experience in a technical support role, preferably in a service desk environmentStrong customer service skills with the ability to explain technical information to non‑technical usersProficiency with Microsoft Office, Windows operating systems, and basic network troubleshootingKnowledge of ITIL or similar frameworks is a plusAbility to work independently and as part of a teamExcellent problem‑solving and analytical abilitiesAbility to manage multiple tasks and prioritize effectivelyWhy This Role Stands OutReady to Start Your IT Career?If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.This role is open to residents in Mexico only.Equal Opportunity EmployerPaid time offRemote work optionsPerformance bonus
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Dyopath · Worldwide