Field Services Specialist

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Provide design support for the New Product team, analyzing user's requirements, defining product specifications, field and simulation testing.
• Support customers with technical details, technical specifications and data requirements based on Geotab product offerings.
• Support sales with technical applications based on requirements from Resellers / Customers.
• Support Installation partners and their installers real time when necessary.
• Provide specific technical installation requirements and wiring schematics.
• Stay relevant to new advances in technology and be flexible to adapt to the growing market demands.
• Be innovative through researching and presenting new ideas.
• Create and Implement Installer Certification Tests.
• Update modules with latest Geotab Product information.
• Participate in installer performance evaluation and audits.
• Ensure company installation quality standards are communicated and adhered to in the field.
• Update all installation documents and product guides with latest information.
• Work with installers to ensure they understand and use the Field Services department price list for installation services.
• When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects.
• Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams.
• Send out feedba

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