General knowledge of golf and at least one year of previous customer service experience
High end customer service experience preferred
RESPONSIBILITIES/DUTIES
Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
Ensure that all Members and Guests are greeted and welcomed in a professional and courteous manner
Assist in the development of standards and maintain responsibility for cleanliness and appearance of all aspects and areas of the Locker Rooms at all times
Positively promote the service philosophy of the club
Assist in providing valet service for shoes and supplies. Replace/change soft spikes from Members & Guest golf shoes if requested
Assist in the maintenance of ordering, receiving and storage programs as they relate to supplies and toiletries. Assist in maintaining par stock inventory levels as established by the Locker Room Supervisor and/or Head Golf Professional
Assist the Golf shop staff with the enforcement of dress code policies and allocation of daily locker usage. Provide par stock levels on rental shoes
Assist in providing information regarding workout instructions and safety procedures concerning proper use of exercise equipment (where applicable)
Communicate information in a detailed and pleasant manner
Assist in answering telephones clearly and concisely to schedule services and communicate information in a pleasant and professional manner
Engrave bag tags, TOUR Experience plaques and other items
Monitor the golf handicap computer system if applicable
Special projects or other duties as assigned
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
Travel
Travel is not expected for this position
Work Schedule Expectations
This position requires shifts as necessary based on business levels
Supervisory Responsibility
This position has no direct supervisory responsibilities
Benefits
Health insuranceVision insuranceEquity / stock options
Additional Information
Located in the heart of the Texas Hill Country, TPC San Antonio is a private resort, accessible exclusively to Members, their guests and guests of the adjoining JW Marriott San Antonio Hill Country Resort & Spa. TPC San Antonio provides our Members and Resort guests the avenue to enjoy 36-holes of championship golf, along with a host of resort benefits, from fine dining to luxury spa treatments to hours at the on-site Riverbluff Water Experience. TPC San Antonio opened in January 2010 with two 18-hole championship golf courses designed by two of golf's most innovative architects: Pete Dye and Greg Norman. Both courses have played host to TOUR events with The Oaks course serving as the host venue of the PGA TOUR's Valero Texas Open since 2010.
Tee up your career as a part of our team with the TPC Network!
This position assists in the daily activities of the Locker Room. The position is highly visible to Members and Guests and, therefore, demands a very courteous and service-oriented personality.
Pgatour · San Antonio, TX