Troubleshooting & Issue Resolution: Accurately diagnose and resolve HR, payroll, benefits, and Workday-related questions; develop effective solutions and document all interactions in the HR System
Cross-Functional Collaboration: Partner with HRIS, HRBPs, payroll, benefits, and employee relations teams to escalate complex tickets and concerns
Talent Acquisition Support: Collaborate with Talent Acquisition on offer processes and assist with recruiting system troubleshooting
Workday Administration: Provide proficient support for employee and leader transactions within Workday
Regional Process Expertise: Maintain detailed knowledge of HR processes and procedures across all supported countries in the region
Quality Assurance: Review own work and that of others to ensure quality, accuracy, and relevance
Stakeholder Communication: Use clear, structured communication when influencing and connecting with colleagues and employees
Compliance & Audits: Assist with gathering and updating information for internal and external audits
Confidentiality: Ensure all employee information is maintained with strict confidentiality
Project Support: Support special HR initiatives and company-wide projects as needed
Required Knowledge, Skills & Abilities
Requirements
1-3 years of professional HR, Workday, payroll, or benefits experience
Passion for excellence in client service, including proactive anticipation of needs.
Ability to operate effectively in a fast-moving, matrix environment.
Experience supporting remote employee populations or Shared Service environments.
Excellent phone etiquette and communication skills.
Ability to work independently from a home office environment.
Workday proficiency (preferred).
Bilingual in English and Spanish required.
Fresh Service or ServiceNow experience (helpful).
Strong organizational skills and meticulous attention to detail.
Virtual/remote position available for all locations in Costa Rica
Location
Costa Rica - Virtual Office
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Benefits
Health insuranceRemote work optionsFlexible scheduleParental leave
Additional Information
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The HR Representative serves as a key support function within the Human Resources department, providing administrative and operational assistance to employees and management across the organization. This role is essential in ensuring smooth HR operations and positive employee experiences.
Travelhrportal · Costa Rica