Manager, Credit & Collections

About the role

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Manager, Credit & Collections is responsible for leading global credit, collections, and billing operations to optimize cash flow, reduce risk, and enhance customer experience. This role oversees accounts receivable performance, credit risk management, invoicing processes, and customer onboarding, while ensuring compliance with internal controls (SOX) and supporting strategic initiatives such as system improvements and M&A activities. Your day to day Collections & Accounts Receivable Lead and manage end-to-end collections operations to drive timely cash collection and minimize past due balances Monitor aging reports and proactively resolve delinquent accounts Develop and manage cash forecasting to support treasury and financial planning Track and improve key AR metrics, including Days Sales Outstanding (DSO) Partner cross-functionally (Sales, Customer Success, Finance) to resolve disputes and accelerate collections Credit Management Establish and maintain lines of credit for customers and partners based on risk analysis Govern and enforce global credit policies, approval frameworks, and risk thresholds Review and approve credit workflows, including managing credit holds and release decisions Manage external credit agency relationships, including Dun & Bradstreet (D&B) engagement Continuously assess portfolio risk and recommend mitigation strategies Billing & Invoicing Oversee execution of monthly billing processes to ensure accuracy and timeliness Manage billing operations, validation, and delivery Administer invoicing inbox and case management workflows for customer inquiries Ensure timely and accurate posting of invoices to customer portals Manage issuance of license certificates and related documentation Customer Onboarding & Master Data Oversee customer onboarding processes, including account setup and system integration Ensure accurate customer card creation in D365 and synchronization with Salesforce (SFDC) Maintain and govern Customer Master data integrity Projects & Strategic Initiatives Lead or support cross-functional projects to improve AR, billing, and credit processes Participate in and support M&A integration activities, including system and process alignment Drive automation, system enhancements, and operational scalability Compliance & Controls Ensure adherence to SOX controls and maintain proper documentation and audit readiness Identify and implement process improvements to strengthen control environment