Additional Information
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
What will you be doing?
Lead implementation and onboarding for newly signed strategic remarketing accounts, ensuring a smooth handoff from sales to operations.
Serve as the primary day-to-day point of contact for assigned accounts, managing inquiries, escalations, and follow-through to resolution.
Coordinate internally with Vehicle Remarketing sales and operations teams to align on account requirements, timelines, and service delivery.
Facilitate recurring client touchpoints, including monthly status calls and coordination of quarterly business reviews (QBRs).
Prepare meeting agendas, performance reporting, and action item recaps to drive accountability and ongoing improvement.
Identify and communicate trends, risks, and opportunities across the book of business; recommend solutions that improve client outcomes and retention.
Support strategic client projects on a short-term basis, partnering with leadership and cross-functional teams to deliver against scope and timelines.
Maintain accurate account documentation (implementation plans, contact lists, meeting notes, and deliverables) to ensure continuity and visibility.
Monitor service performance and SLAs; proactively resolve issues and coordinate internal resources to prevent repeat concerns.
Demonstrate strong organization and prioritization, managing multiple accounts and requests while meeting deadlines and client expectations.
Travel as needed for client meetings, onsite visits, or internal planning sessions.
Perform other duties and special projects as assigned by leadership.
What are we looking for?
College degree or equivalent industry experience
Intermediate Microsoft Office Skills
Existing IARA Certification or ability to become certified.
3-5 years of wholesale and/or retail remarketing industry work experience
Knowledge of ARI internal systems: VR IMS, GDT, FleetTrak, MV4 Pricing System and VI Client
Must be able to conduct Internet research, and understand Auto IMS, VIN decoding and Guidebooks
Must have knowledge of the automotive remarketing industry
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
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