Hotel Consultancy Associate

About the role

Job Responsibilities: Assist the Director in delivering high-quality hospitality management consulting services to hotel clients. Conduct on-site or remote hotel operational audits covering front desk, housekeeping, F&B, and guest service standards. Support the development of Standard Operating Procedures (SOPs) and service improvement plans for clients. Prepare consulting reports, presentations, and data analysis for client projects. Perform market research on Singapore's hospitality industry, including competitor analysis, room rate benchmarking, and customer satisfaction trends. Assist in client meetings, document key discussion points, and follow up on action items. Help coordinate hotel pre-opening projects, including staffing plans, training materials, and operational checklists. Monitor project timelines and deliverables to ensure client satisfaction. Support the Director in preparing business proposals and pitch decks for new client acquisition. Requirements &Qualifications: Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field. Minimum 2-4 years of experience in hotel operations (e.g., front office, housekeeping, F&B, or revenue management) or in a hospitality consulting role. Strong understanding of hotel key performance indicators (KPIs) such as ADR, RevPAR, and occupancy rate. Excellent report-writing and presentation skills in English. Proficient in Microsoft Office (especially PowerPoint and Excel). Ability to work independently and under the Director's guidance. Prior experience in Singapore's hotel industry is an advantage but not mandatory.

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