The principal responsibilities of the Ward Clerk include:
Answering, screening and triaging telephone calls
Receiving and assisting visitors coming in to be with family or friends
Scheduling patients for tests, special procedures and/or urgent/emergency appointments
Following established procedures to ensure the efficient flow of patient/patient appointments
Providing routine clerical support services
Performing cross-functional duties as assigned and/or required
Performing other duties consistent with the job classification, as assigned and/or required.
At minimum, completion of Grade 12 or recognized equivalent
Minimum one (1) year related clerical experience
Experience using EPIC, PHS, ORSOS an asset
Experience working in a Microsoft Office software environment
General knowledge of office practices, processes and procedures
Knowledge of medical terminology
Experience working in a health care environment an asset
Accurate data entry skills with excellent attention to detail
Must be able to read and understand sort notes, brief forms and/or instructions
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
Exercise initiative and good judgment with ability to multi-task
Compliance with confidentiality requirements under UHN Privacy Policy
Effective organizational, time management, interpersonal, and communication skills
Knowledge of applicable legislative, UHN and/or departmental policies
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
Ability to work effectively and efficiently in a fast paced environment
Ability to handle difficult patients/situations
Ability to meet the physical demands of the job
Why Join UHN?
Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Benefits
Health insuranceFlexible schedule
Additional Information
Union: Non-Union
New or Replacement: Replacement
Site: Toronto General Hospital
Department: Peter Munk Cardiac Centre, Cardiovascular Surgery
Reports to: Nurse Manager
Wage Range: $20.83 - $26.04 per hour.
Hours: 15 Hours per Week
Shifts: Days, Evenings, Weekends, 8 & 12 Hour Shifts
Status: Permanent Part-Time
Closing Date: June 18, 2026
Universityhealthnetwork · Toronto, Canada